Ajman has set a precedent in the United Arab Emirates by becoming the first government to use agentic artificial intelligence to renew a trade license, marking a significant step in the nation’s digital advancement. This cutting-edge system, crafted by the Department of Digital Ajman, streamlines the entire process of renewing licenses by automatically identifying customer needs, coordinating necessary approvals, and handling procedures across various government departments with minimal human input.
The initial phase of this innovative initiative is concentrated on trade license renewals facilitated through Ajman’s Department of Economic Development. Customers are promptly notified before their licenses are due to expire and can effortlessly complete the renewal process via the AjmanOne government app. Should a commercial lease renewal be necessary, the system seamlessly integrates with the Ajman Municipality and Planning Department to finalize the license renewal automatically.
This development is part of a larger strategic effort by the UAE to broaden the application of AI in public services. The federal government’s ambitious plan aims for artificial intelligence agents to manage half of all government services within the next two years. Moreover, the strategy includes training thousands of public sector employees in advanced AI technologies, ensuring that the workforce is well-equipped for the future.
Ajman’s pioneering move not only underscores the emirate’s commitment to digital innovation but also aligns with the UAE’s vision of becoming a leader in AI-driven governance. By reducing human intervention and enhancing efficiency, the new system represents a transformative shift in how administrative processes can be managed, setting a benchmark for other regions to follow.